Macao Homes
The Loft Suite Macao The Whole Villa Contact FR/EN

Terms

Rental Terms & Conditions

This page summarises the terms as they appear in the seasonal rental agreement. The full, signed contract is sent to you once your booking is confirmed.

1. Purpose

The accommodation (The Loft, Suite Macao, or the whole villa), located at 1008 route forestière de la Cochette, 74410 Saint-Eustache, is rented for temporary residential and leisure purposes only. Any commercial, professional, or industrial activity is strictly prohibited.

2. Booking and payment

Bookings are confirmed upon payment of a deposit, the amount and date of which are specified at the time of the request. The balance is due before arrival, as agreed in the payment schedule. Payments are made by bank transfer; a receipt is provided on request.

Tourist tax, set by the municipality of Saint-Eustache, is communicated separately and must be paid no later than one week before the start of the stay.

3. Check-in and check-out

Check-in from 5pm, check-out before 10am. A joint inspection and inventory is carried out on arrival and again at departure. Any issue must be reported within 24 hours of check-in; after this deadline, the property's condition is deemed accepted without reservation.

4. Occupancy

The number of guests is limited to the stated capacity: 6 guests maximum for the Loft, 6 guests maximum for Suite Macao, 10 to 12 guests for the whole villa. Any additional occupant requires prior written approval from the host.

5. Security deposit

A security deposit is required to guarantee the guest's obligations: €2,000 for the Loft, €1,000 for Suite Macao (combined amount for the whole villa). It may be paid by bank transfer before key handover, or via the Swikly platform (uncashed guarantee). It is refunded within 15 days of the end of the stay (3 weeks for a Swikly guarantee), minus any repair, extra cleaning, or replacement costs identified at the check-out inspection.

6. Cancellation policy

Cancellation by the guest, more than 7 weeks before arrival: if the property can be re-let for the same period at the same price, the deposit is fully refunded. If it cannot be re-let, the deposit is retained by the host.

No-show: if the guest does not show up within 24 hours of the scheduled arrival date and time, the contract is automatically terminated and the full rent is retained by the host.

Early departure: no refund is given for an early departure once the stay has started. The security deposit is refunded under the usual conditions.

Cancellation by the host: if the host is unable to fulfil the contract (force majeure, incident, etc.), an equivalent alternative may be offered. Failing an acceptable alternative, all sums paid are refunded in full.

Force majeure or government decision: in the event of a force majeure event or a government decision making the contract impossible to fulfil (travel restrictions, administrative closure, etc.), all sums paid are refunded in full, or the stay is rescheduled by mutual agreement.

7. House rules

  • No alterations to the interior or exterior layout without the host's prior written authorisation
  • No subletting, assignment, or lending of the premises without prior written agreement
  • Civil liability insurance covering rental risks is required for the duration of the stay (certificate to be provided before check-in)
  • Report any issue or damage within 24 hours of check-in
  • Avoid any noise or behaviour disturbing the neighbourhood; parties and gatherings not previously agreed are prohibited
  • No pets, no outdoor fires (municipal decree — nature zone), no smoking indoors
  • No unregistered visitors
  • Return the premises clean and tidy; bed linen and towels left at the foot of each bed at the end of the stay
  • If the Loft and Suite Macao are rented simultaneously by the same group, each unit's equipment remains separate (each apartment is fully self-equipped)

The guest is responsible for communicating these conditions to all occupants, who are jointly liable for compliance.

8. Lead paint disclosure

The building falls outside the scope of lead-poisoning prevention legislation, having been built after 1 January 1949.

9. Personal data protection

Personal data collected as part of the booking (name, address, email, phone) is processed by the host solely to fulfil the rental contract. It is never sold or shared with third parties. Under GDPR, you have the right to access, correct, and delete your data by contacting location.steustache@gmail.com. See also our privacy policy.

10. Governing law and jurisdiction

This contract is governed by French law. In the event of a dispute, both parties will seek an amicable resolution; failing that, the competent court will be that of the jurisdiction where the property is located.

Macao Homes

Saint-Eustache, 74410
Haute-Savoie, France

Apartments

  • The Loft
  • Suite Macao
  • The Whole Villa

Contact

  • location.steustache@gmail.com
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